Legal
Terms of service
Last updated: 20 October 2026
On this page
1. Who we are
2. The service
4. Plans, billing and payment
5. Pausing and cancelling
6. Files and ownership
7. Liability
8. Contact
1. Who we are
Noone Design (“Noone”, “we”) provides a monthly design subscription for businesses. These terms explain how the service works and what you can expect from us.
2. The service
Each plan includes a set number of active requests at a time and an unlimited request queue. A request is one deliverable with one purpose. Larger work, such as a pitch deck or landing page, is still one request, delivered in milestones.
•
Requests are sent through your task board, email or Slack.
•
Most requests are delivered within 24 hours (1 working day).
•
You can ask for revisions until you are happy with the result.
3. Free trial
The 14-day free trial needs no card. At the end of the trial, you choose a plan or stop. We never charge you automatically.
4. Plans, billing and payment
Plans are billed monthly or yearly in advance by card (Stripe), PayPal or bank transfer. VAT invoices are available on request.
5. Pausing and cancelling
We provide flexible subscription management to match your business rhythm.
•
Pausing: You can pause your subscription anytime. Your billing cycle freezes based on remaining days in your 30-day period. Pauses can last up to 60 consecutive days.
•
Cancelling: You can cancel anytime before your next renewal date. You retain full service access until the end of your paid billing period.
•
Refunds: If you are not happy within 30 days of your first payment, tell us and we refund that payment in full. After that, because design capacity is reserved specifically for your team, payments are non-refundable once design work has commenced for that billing period.
6. Files and ownership
All work produced for you is your property upon full payment.
•
Deliverables: You own all final deliverables created specifically for you, including full commercial usage and copyright ownership.
•
Source files: We provide editable source files (Figma, Illustrator, Photoshop, or exported assets) for all completed requests.
•
Third-party assets: If a project requires premium fonts, stock photos, or 3D assets, you are responsible for obtaining appropriate commercial licenses.
•
Portfolio rights: Unless you request a Non-Disclosure Agreement (NDA), Noone reserves the right to showcase completed work in our portfolio and case studies.
7. Liability
We strive for exceptional quality with unlimited revisions, under clear legal boundaries.
•
Service warranty: Deliverables are provided on an “as is” basis. While we refine work until you are satisfied, Noone does not guarantee specific commercial conversion or sales outcomes.
•
Limitation: To the maximum extent permitted by law, Noone’s total liability for any claim is strictly capped at the fees paid by you in the single month preceding the claim.
•
Client materials: You warrant that all brand assets, images, and text supplied to us are owned by you or licensed, and hold Noone harmless from third-party copyright claims.
8. Contact and governing law
These terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. Any dispute shall be resolved through good-faith negotiation or submitted to the competent People’s Court in Hanoi, Vietnam.
Have questions about these terms? Email us anytime at hello@noonedesign.co.
On this page
1. Who we are
Noone Design (“Noone”, “we”) provides a monthly design subscription for businesses. These terms explain how the service works and what you can expect from us.
2. The service
Each plan includes a set number of active requests at a time and an unlimited request queue. A request is one deliverable with one purpose. Larger work, such as a pitch deck or landing page, is still one request, delivered in milestones.
•
Requests are sent through your task board, email or Slack.
•
Most requests are delivered within 24 hours (1 working day).
•
You can ask for revisions until you are happy with the result.
3. Free trial
The 14-day free trial needs no card. At the end of the trial, you choose a plan or stop. We never charge you automatically.
4. Plans, billing and payment
Plans are billed monthly or yearly in advance by card (Stripe), PayPal or bank transfer. VAT invoices are available on request.
5. Pausing and cancelling
We provide flexible subscription management to match your business rhythm.
•
Pausing: You can pause your subscription anytime. Your billing cycle freezes based on remaining days in your 30-day period. Pauses can last up to 60 consecutive days.
•
Cancelling: You can cancel anytime before your next renewal date. You retain full service access until the end of your paid billing period.
•
Refunds: If you are not happy within 30 days of your first payment, tell us and we refund that payment in full. After that, because design capacity is reserved specifically for your team, payments are non-refundable once design work has commenced for that billing period.
6. Files and ownership
All work produced for you is your property upon full payment.
•
Deliverables: You own all final deliverables created specifically for you, including full commercial usage and copyright ownership.
•
Source files: We provide editable source files (Figma, Illustrator, Photoshop, or exported assets) for all completed requests.
•
Third-party assets: If a project requires premium fonts, stock photos, or 3D assets, you are responsible for obtaining appropriate commercial licenses.
•
Portfolio rights: Unless you request a Non-Disclosure Agreement (NDA), Noone reserves the right to showcase completed work in our portfolio and case studies.
7. Liability
We strive for exceptional quality with unlimited revisions, under clear legal boundaries.
•
Service warranty: Deliverables are provided on an “as is” basis. While we refine work until you are satisfied, Noone does not guarantee specific commercial conversion or sales outcomes.
•
Limitation: To the maximum extent permitted by law, Noone’s total liability for any claim is strictly capped at the fees paid by you in the single month preceding the claim.
•
Client materials: You warrant that all brand assets, images, and text supplied to us are owned by you or licensed, and hold Noone harmless from third-party copyright claims.
8. Contact and governing law
These terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. Any dispute shall be resolved through good-faith negotiation or submitted to the competent People’s Court in Hanoi, Vietnam.
Have questions about these terms? Email us anytime at hello@noonedesign.co.
